Harnessing the power of smallholder Kenyan farmers to plant millions of trees.

<p>The majority of rural populations in central Kenya rely on subsistence and small-scale farming. However, the rise of crop monocultures, resource scarcity, and severe drought has led to a depletion in soil quality and biodiversity, thus affecting crop yields and putting the livelihoods of these communities at risk.</p>
<p>The International Small Group and Tree Planting Program (TIST) supports smallholder farmers in Kenya (as well as India, Uganda, and Tanzania) in planting trees on their community land in order to reduce run-off and erosion, conserve water, and enrich the soil&#x2014;leading to increased crop yields while mitigating climate change through the natural carbon-absorbing power of trees.</p>
<p>The project also supports sustainable development by creating a potential long-term income stream for the farmers: Participants receive a prepayment based on the number of trees they plant and ultimately receive 70% of the profit from the sale of carbon credits. The farmers can also receive alternative benefits including marketable commodities such as firewood, fruit, nuts, and honey.</p>
<p>Currently, over 52,000 TIST participants, in over 7,000 Small Groups, are registered in the TIST program in Kenya.</p>

What project do you support for carbon-neutral shipping?

We have partnered with Shipped Suite to offer the best protection for your package and offer an easy claim process.

<p>If you have purchased Shipped Shield Package Assurance upon checkout, and your parcel has been either lost, stolen, or damaged during transit, please report the issue via our <a href="https://huskee-us.portal.shippedapp.co" rel="noopener noreferrer" target="_blank">Shield Center</a>.</p><p>You will need the order number and zip code to start.</p><ul><li>Damaged items must be reported in Shield within 7 days from the package Track delivered date.</li><li>Lost packages must be reported in Shield no sooner than 7 days from the last Track update.</li><li>Stolen packages must be reported in Shield no sooner than 7 days from the Track delivered update.</li></ul><p>If you have any questions or need further assistance reporting the issue, please contact Shipped support team at service@shippedapp.co.</p><p>&#xA0;</p><p>If you opted out of the package protection, we might not be able to cover your order fully. Please reach out to customer@huskee.co if you need further assistance.&#xA0;</p><p>This is service is currently available in Australia and the United States only.</p><p>&#xA0;</p>

What do I do if my parcel is lost, stolen, or damaged during transit?

We&apos;re proud to partner with Shipped Green and directly fund a reforestation program in Kenya called &apos;Kenya International Small Group Tree Planting&apos;. You can read more about this project <a href="https://help.huskee.co/what-is-carbon-free-shipping" rel="noopener">here.</a>

Is my shipment carbon-neutral?

We have facilities in the UK, USA & Australia. 

<p>All Australia orders are shipped from our facilities in Sydney, New South Wales, Australia.</p>
<p>All USA orders are shipped from our facilities in Reno, Nevada, USA.</p>
<p>All UK orders are shipped from our facilities in London, UK</p>
<p>&#xA0;</p>
<ul></ul>

Where is my order shipped from?

<div>Generally, all orders (AU, US and UK) are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.&#xA0;</div><div>&#xA0;</div><div>For Australia orders, we use Australia Post or TNT Australia. We will choose the most suitable delivery option for your order at the time of dispatch. The Estimated Time of Delivery is 3 to 7 days depending on the state location. Please note that we do not offer express shipping.&#xA0;</div><div>&#xA0;</div><div>For UK orders, we offer standard and express shipping. Standard shipping via Royal Mail is estimated to arrive within 48 hours while express shipping via DPD12 is estimated to arrive at mid-day of the next working day. Please note that a cut-off time of 2 P.M. is observed for express shipping.&#xA0;</div><div>&#xA0;</div><div>For US orders, shipments are delivered via USPS, DHL, UPS, or FedEx. We will choose the most suitable delivery option for your order at the time of dispatch. The Estimated Time of Delivery is 4 to 12 days depending on the state location. Please note that we do not offer express shipping.&#xA0;</div><div>&#xA0;</div><div>For international orders, please refer to our<a href="https://us.huskee.co/international-enquiries/" rel="noopener noreferrer" target="_blank"> International Inquiry Form</a> or contact us at sales@huskee.co.</div><div>&#xA0;</div><div>To protect your parcel from damage in transit, being lost or stolen please see our <a href="https://us.help.huskee.co/en-US/what-happens-if-my-huskeecups-get-lost-in-transit-316615">Package Protection Offer.</a></div>

Which postal service do you use?

You’ll need to place a new order, get in touch with us for any order related questions. 

<p>To add items to your order, you will need to place a second order through our website. Once an order has been submitted, it cannot be amended or canceled.</p>
<p>Please reach out to our Customer Care team at customer@huskee.co if you have made a mistake while placing your order or if you have any additional questions.&#xA0;</p>
<ul></ul>

Can I add items to my order after placing it?

<p>Having your order placed is our number one priority. If you&apos;re experiencing issues with your phone we would recommend trying to place it on your desktop (or select desktop mode on your Phone).</p>
<p>If you are still having difficulties, please contact our Customer Care team at support@huskee.co</p>
<ul></ul>

I am having issues placing my order on my mobile phone? What can I do?

<p>At this stage, we offer express shipping in the UK only. If you are inquiring from the UK, you will have the option to select Express Shipping upon checkout.&#xA0;</p>
<p>For inquiries in AUS and USA, we offer standard shipping only.&#xA0;</p>
<p>To find out more about our couriers and delivery times, please see our <a href="https://help.huskee.co/which-postal-service-do-you-use" rel="noopener">Postal Services FAQ.</a></p>
<ul></ul>

Can I pay extra for express shipping?

If you have purchased a package protection at the checkout, you will receive a full refund or a replacement.

<p>We care about delivering your order on time and with confidence. That&#x2019;s why we&#x2019;ve chosen to partner with industry leaders like AusPost, DPD, or FedEx in the delivery of your order. <br><br>However, please note that once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit. You have the option to opt-in for package protection at checkout and we strongly recommend you do so. For more details on that please visit <a href="https://help.huskee.co/what-do-i-do-if-my-parcel-is-lost-stolen-or-damaged-during-transit" rel="noopener">Shipped Shield Protection FAQ.</a><br><a href="https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation"></a></p>
<p>&#xA0;</p>
<p>&#xA0;</p>
<ul></ul>

What happens if my HuskeeCups get lost in transit?

<p><span>&#xA0;At the time of despatch, you will receive an email with the tracking code for your order. In case you do not receive an email, please check your spam inbox and do not hesitate to reach out to our support team should you need any help.&#xA0;</span></p>

Will I get a tracking code?

<p>If you have special shipping instructions, please contact us before placing your order. We will work with you to try and accommodate your specific needs where possible!</p>

Can I add special shipping instructions?

We ship directly to Australia, the UK and the USA. In many other regions we work with a distribution partner, so get in touch!

<div>At Huskee, we want everyone to have access to our sustainable reusable coffee cups.</div><div>We are shipping directly within Australia, the UK, and the USA.</div><div>Click the below links to get your HuskeeCup today!</div><div>&#xA0;</div><div>Purchase stock from our <a href="https://huskee.co/categories" rel="nofollow noreferrer noopener" target="_blank">Australian store</a>.</div><div>Purchase stock from our <a href="https://uk.huskee.co/categories" rel="nofollow noreferrer noopener" target="_blank">UK store</a>.</div><div>Purchase stock from our <a href="https://us.huskee.co/categories" rel="nofollow noreferrer noopener" target="_blank">USA store</a>.</div><div>&#xA0;</div><div>To find out how to get a HuskeeCup outside of the above regions, visit our <a href="https://huskee.co/locations/" rel="nofollow noreferrer noopener" target="_blank">Locations</a> page. If there are no retailers near you, please get in touch using our <a href="https://huskee.co/b2b/" rel="nofollow noreferrer noopener" target="_blank">International Inquiry Form</a>!</div>

What countries do you ship to?

Can't find the answer you're looking for? Get in touch.

Huskee USA Knowledge Centre 

Shipping and Delivery

PFAS testing for Huskee Products

Why do Huskee Products contain plastic?

How do I access my purchase invoice?

How secure are HuskeeCup Lids?

What colours is HuskeeCup available in?

Is HuskeeCup recyclable?

Is HuskeeCup BPA free?

Is HuskeeCup reusable?

Is HuskeeCup dishwasher friendly?

Is HuskeeCup microwave safe?

What is the HuskeeOriginal Range?

How do I dispose of a HuskeeCup at the end of its life?

How do HuskeeCups come packaged?

What is the environmental measure of using HuskeeCups over other materials?

What are HuskeeCup's Dimensions?

What's the best way to clean and care for HuskeeCups?

Are there any hazardous materials or chemicals in the composition of HuskeeCup?

Does HuskeeCup affect flavour?

What other food and drink can I use my HuskeeCup for?

What are HuskeeCup's thermal properties and is HuskeeCup hot to hold?

What is HuskeeCup made from?

Does HuskeeCup fit in my car cupholder?

Where are HuskeeCups made?

HuskeeCup

What is HuskeeRenew?

Is HuskeeRenew recyclable?

Why do we use Tritan co-polyesters in our products?

What else is Tritan plastics used in - I am still unsure?

Does Tritan Renew 50 contain post-consumer plastic?

Is HuskeeRenew dishwasher safe?

Can I purchase just the HuskeeRenew Cups (without the saucer)?

Can HuskeeRenew be swapped in HuskeeSwap?

Why did we add HuskeeRenew to our product range?

HuskeeRenew

Is the Stopper Lid eligible for HuskeeLoop?

How does the Stopper Lid work?

Is the Stopper Lid spill-proof?

How do I assemble/disassemble my Stopper Lid?

Is the Stopper Lid compatible with my HuskeeCup?

Stopper Lid

Product Information

Do you have bulk discount rates?

How do I register for a wholesale account?

Do you offer custom branding for HuskeeCup?

I made an error with my delivery address. How can I fix it?

Does HuskeeCup fit underneath a group head?

I need help with my online order. Who can I contact?

How can I wholesale HuskeeCup?

What are HuskeeCup's wholesale prices?

How do I update my account information?

I want to cancel my order. What do I do?

How do I reset my login/password?

How much does shipping cost for wholesale orders?

Huskee Wholesale

Do customers have to be HuskeeSwap members to swap?

What if a customer brings back a damaged cup or lid?

Why should my cafe join HuskeeSwap?

Do I need to give the customer back the same HuskeeCup (colour/size) that they checked in?

What if a customer wants to keep their own lid?

How can I be a part of HuskeeSwap?

How many cups do I need?

What is HuskeeSwap?

When Does HuskeeSwap Go Live?

How can I find a HuskeeSwap location?

HuskeeSwap

How does the borrow feature work?

How do set up my business on the app?

How do I remove my credit card details?

How can I update my credit card details?

I can't find a location near me! How can I onboard a cafe?

How are my 'carbon eq. saved' calculated?

Why do we take a $21 deposit when borrowing a HuskeeCup?

How do I use the HuskeeSwap app?

HuskeeSwap App

What is the HuskeeLoop Program?

How do I dispose of my HuskeeCup?

What are the Dog Bowl Dimensions?

What is the Dog Bowl made from?

What does End-of-Life Cups refer to?

How many ml do the Dog Bowls hold?

How does Huskee source the material for the Dog Bowls?

How are the Dog Bowls made?

What colours are the Dog Bowls available in?

How many HuskeeCups are used to make a Dog Bowl?

Are there any other products that will be made with 100% HuskeeCups?

Dog Bowl

HuskeeLoop

How do I return my order?

What do I do if I've received a faulty item?

Returns & Exchanges

Lid slipping off

Removing lipstick from HuskeeCups

Troubleshooting

How do I send end-of-life cups back for recycling?

What is B Corp and why did you become certified?

I have a press/media opportunity

I would love to work at Huskee. How do I get in touch?

Other